Author Archive for Jeff

My name is Jeff Long. I’m the Marketing Manager at Medical Solutions, one of the leading travel nursing companies. I have never been a nurse and am not a recruiter. I have worked at Medical Solutions for five years and think it is a great company that has a lot to offer nurses and allied health professionals interested in a travel career and the hospitals that staff them.

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Improve the travel nurse experience at your hospital with two simple questions

iStock 000016256634XSmall Improve the travel nurse experience at your hospital with two simple questions

We recently discussed how important it is to have a travel nurse friendly hospital and how an anti-travel nurse culture gets started. Now we are going to discuss one of the easiest ways to improve the experience for travelers at your hospital, whether it is a already a good one you want to make better or a bad one that needs improved.

Instituting a simple two question exit interview with the travelers you work with based on Net Promoter Score (NPS) system is a great way to gauge the experience travelers have in your hospital.

Using this system you ask two questions:

  1. On a scale of one to ten, how likely are you to recommend this hospital to a fellow travel nurse?
  2. Why did you give that score?

The beauty of the NPS system is its simplicity. Think of it like a pain chart. Anything above 8 are considered Promoters, anything below 7 is considered a Detractor and 7 and 8 are neutral.

picture2 Improve the travel nurse experience at your hospital with two simple questions

You obviously want all of them to be Promoters, but the real value is in the why. By evaluating the why answers you will be able to see trends and make improvements in the traveler culture at your hospital.

You can do this either in person, on the phone or automated through email, but how you do it is not nearly as important as what you do the information once you have it.

You can learn a lot more about NPS here: NetPromoter.com

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Nurses Rock! Nurses Week T-Shirt Design Challenge

BannerAd 300x2501 Nurses Rock! Nurses Week T Shirt Design ChallengeNurses Week is just around the corner and we wanted to let everyone know that 2nd Annual Nurses Week T-Shirt Design Challenge started today.

This year the contest is going to be even better. The prizes are bigger and we have a new a partner in the contest, scrubadoo.com. They are pitching in $10 towards new scrubs for each participant who submits an approved design, so everyone wins.

The contest winners will be chosen based on a combination of votes at Fibers.com and a panel of judges from all three sponsoring companies.

The Grand Prize for the contest is an Apple iPad 2, $100 gift card to scrubadoo.com and $100 gift card to Fibers.com, plus one shirt of the winning design.

Click here to enter and learn more about the contest and the other prizes you can win: Nurses Rock! Nurses Week T-Shirt Design Challenge

Tell your staffs. Join as a team. Use our platform to host your own mini contest.

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Why it's important for hospitals to be travel nurse friendly

iStock 000015274175XSmall Why it's important for hospitals to be travel nurse friendlyIf you already have a traveler friendly hospital or unit and understand how important that is to offering great patient care then you don’t need to read this article. But if you are not sure where your culture falls on the traveler friendly scale then maybe the three minutes to read this may be worth your time.

How an anti-travel nurse culture starts 

No hospital or unit within it would intentionally set out to have an anti-traveler culture, instead what happens more often is that efforts just are not made to build a traveler friendly culture and more ambivalent approach is taken in which travelers are seen as either a necessary evil or as just a temporary fix and not part of an overall personnel strategy. When this attitude is taken by the leadership it can also trickle down to the nurses on staff who either consciously or unconsciously pass it on during their interactions with the travel staff.

How word of an anti-travel nurse culture spreads

In travel nursing forums it is not uncommon to see discussions about hospitals that travelers had bad experiences at. This is an unfortunate thing to see. Not only for the traveler who rightly or wrongly felt they were treated in an anti-traveler manner during an assignment, but also for the hospital, because they may have just lowered their chances of getting the best travel nurses to come and work at their facility.

Travel nurses are often members of communities and participants in forums online  such as:

It is in those environments where bad experiences are shared and bad reviews of their time at your hospital are discovered by other nurses who may be interested in working in there. So now even though a hospital may work with good travel nursing companies who recruit good nurses, offer a high rate that allows for a traveler to be paid well and is located in in a great area that nurses would love to live in for a few months, all of those benefits may be overshadowed by what is said about that hospital online.

How an anti-travel nurse culture gets worse

Once a culture that is unfriendly towards travelers has taken root in a hospital a viscous cycle can be created that just makes the culture less traveler friendly with every assignment. It goes something like this:

Anti Travel Nurse Cycle Why it's important for hospitals to be travel nurse friendly

How an anti-travel nurse culture affects your hospital

As we just discussed, in the immediate, having a culture that is not traveler friendly is going to impact the quality of travelers you are able to attract to your hospital. It will also negatively impact the effectiveness of the travelers that work in your hospital by creating tense environments between travel staff and perm nurses where effective teamwork can be compromised. And of course poor teamwork can have a direct impact on the level of patient care you are able to provide, which is never a good thing for anyone involved.

How to fix it if your hospital has an anti-travel nurse culture

The first thing to do is to take a step back and look objectively at your own and your hospital or unit’s culture toward travelers. Ask any travelers you currently have working or contact previous ones to see what their experience at your facility is/was like. Once you know where you stand you will be able to go forward to make improvements.

Here are some previous Healthcare Staffing Blog posts that offer advice on creating a positive experience for travel nurses and the benefits of doing so.

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An easier way to keep track of your favorite travel nurses

iStock 000015705803XSmall An easier way to keep track of your favorite travel nursesAre you keeping track of the best travel nurses you have used in your hospital?

If not, it is something you should consider. Keeping an active list of the travelers your hospital has used can help you bring back travelers that were stars, instead of having to find and work with new ones that you are unfamiliar with.

You will also speed up the amount of time you spend evaluating profiles and interviewing potential new candidates.

Additionally by working with travelers that have worked at your facility in the past and that you and your permanent nurses are familiar with can reduce a lot of the challenges that nurse managers and HR managers have in working with travelers, including:

  • Their unfamiliarity with  your hospital’s policy and procedures
  • The amount of time it takes to get a traveler up to speed
  • Not knowing what you are going to get out of the traveler

The spreadsheet does not have to be anything fancy, but should include some basic items:

  • Traveler’s Name
  • Years of Experience
  • Dates they Worked
  • A Rating of their Performance
  • The Travel Nursing Company they worked for and your contact there
  • A special notes section about their performance
  • A notes section for yourself to note personal things you may want to remember about them when they come back – this can help you make them feel more at home when they come back if for instance you remembered their kids’ names or what their hometown is.

Another benefit of keeping track of the travelers you work with is that over time you will be able to see any trends that develop. Not only about which travel nursing companies send you the travelers that fit into your hospital the best, but you will also be able to see what kind of travelers seem to perform best in  your culture. This would be helpful if you ever need to hire a new travel nurse who will be new to your hospital you will have some extra information to provide your travel nursing vendor to help them find the right candidate for you.

To get you started we have created one for you.

Click here to download:

Travel Nurse Tracking Spreadsheet

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See the world through your travel nurse's eyes

iStock 000015722507XSmall See the world through your travel nurse's eyesUsing travel nurses in your unit can be a good idea for a lot of reasons, such as preventing burnout among your perm nurses, helping with a census level rise, natural staff attrition during a nursing shortage or dealing with a hospital expansion or system conversion.

However, one of the biggest challenges for nurse managers remains to be the integration of travel nurses into the unit and the hospital’s culture.

One way to deal with this challenge is to put yourself in the traveler’s shoes. It may not be realistic for you to do this literally (although it wouldn’t be a bad idea if you can manage it), but there are a lot of resources you can refer to to learn more what travelers go through when they are on assignment. And when you have seen the world through their eyes you will be able to develop procedures that help you integrate them into your unit better.

Here are some resources to look at:

  • Healthcare Traveler Magazine – Reading this magazine will give you an in-depth look at the challenges that travel nurses face
  • Ultimate Nurse- Reading the questions travel nurses and prospective travel nurses ask each other in forums ss a great way to see the world through their eyes
  • Healthcare Travelbook – Spending some time in this social network for travelers will let you see how they relate to each other and rely on each other as resources for coping with the issues travel nurses face
  • PAN Travelers- Reading about the issues and concerns raised on this “Voice of Healthcare Travlers” will let you see how travelers view themselves and their status as travelers
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Healthcare Staffing Satisfaction Survey Results

iStock 000011055471XSmall Healthcare Staffing Satisfaction Survey ResultsIn October last year we conducted a survey on the healthcare staffing industry. Our goals were to learn how we can improve hospital’s experiences with staffing companies and how we could better help hospitals meet their staffing needs.

We asked two simple questions:

  • How would you rate your experience working with healthcare staffing companies / Medical Solutions?
  • What is the primary reason for your score?

We have compiled the responses and broke them down into several common themes split between two categories:

  • What you like about staffing agencies
  • What you don’t like about staffing agencies

Here are the results if you are interested: Healthcare Staffing Satisfaction Survey Results

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10 ideas to get travel nurses to buy into your culture

iStock 000015450267XSmall 10 ideas to get travel nurses to buy into your cultureOne common challenge hospitals that utilize travel nurses face is how to get them to buy into their hospital’s culture even though they are only there temporarily. Because this is a difficult thing to achieve many times, it may be easier to just dismiss the problem as just the nature of the travel nursing industry, but a nurse who buys into the hospital is going to be more engaged and more than likely going to deliver better patient care.

You are also potentially selling your hospital as a permanent job to a traveler so you want to make sure that the culture they experience is one that they would want to embrace on a full-time basis. And don’t forget how the Internet has changed what potential candidates know about your hospital with forums and sites like HealthcareTravelBook.com and NurseRatings.org that let nurses review the hospitals they work in.

Travelers are often known for traveling to avoid the hospital politics and drama so they can just focus on patient care, but that doesn’t mean that they don’t want to work in an environment where they feel needed, respected and motivated.

So what is the answer? How do you get a travel nurse to buy in?

Here are just 10 ideas:

  1. Don’t assume it is impossible
  2. Knowing it affects patient care, make it a priority
  3. Make culture part of your screening process when hiring travelers
  4. Show travelers immediately how they fit into your culture when they arrive
  5. Discuss your culture with the travel nursing companies you work with and let them know it is part of how you evaluate a candidate
  6. List your core values in the job descriptions you send the staffing companies you work with
  7. Assign a Core Values Coordinator role to one of your best perm staff who can help travelers understand your hospital’s
  8. Create a culture guide for travel nurses to have when they start – list any office etiquette or unwritten rules they need to know
  9. Try to create a culture they want to embrace – don’t force it
  10. Get their feedback – ask what they have seen or experienced at other hospitals that made them feel part of the culture during other assignments

What things do you do? What is your opinion on cultural buy in for travel nurses?

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Travel nurses are a HITECH resource

iStock 000014282037XSmall Travel nurses are a HITECH resourceIf your hospital is part of or planning to be part of one of the Recovery Act Beacon Community Program participants or any of the other HITECH Act programs then you are probably excited to be part of a program that will improve patient care for people. But on the other hand you may be worried about the stress that taking the time to learn new technology will put on your nursing staff and their ability to deliver patient care during the conversion process.

Helping with patient care

One way to deal with this is through the utilization of travel nurses who can step in and fill gaps in patient care while your perm staff goes through their training on the new systems. This works out well because of the temporary nature of travel nursing assignments as well as the flexibility most travel nursing companies can accommodate when it comes to extending assignments if the training and implementation takes longer than expected.

Helping with systems

Another benefit of having travel nurses in your facility during this process is that many have experience with multiple different records and computer systems. This experience can make them valuable resources in the process of training your permanent staff as well if they have experience in the one you are moving to. In addition, even if they have not had direct experience with your new system, their ability to and background in having to learn new systems quickly when they move  to a new assignment could also be an asset to your unit during this time.

So if your hospital is planning on making this move, then be sure to contact your travel nursing company to make arrangements to ensure you will be sufficiently staffed when the time comes. And if you are unsure if your hospital is preparing for this, check with your IT department to see what they are planning.

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Cool meditation tool for stressed nurses from ScrubsMag.com

meditation Cool meditation tool for stressed nurses from ScrubsMag.comIf you have ever had a stressed out nurse who just needed a break (including yourself) then the Scrubs “Meditation in Minutes” Tool at ScrubsMag.com may be a great tool for you to use.

It was created with the input of Jason Evan Mihalko, PsyD, and Leslie Davenport, psychotherapist and author of Healing and Transformation Through Self-Guided Imagery and offers relaxation techniques that can be done in different time allotments.

There are exercises that take:

  • 1 minute
  • 2 minutes
  • 5 minutes
  • 7 minutes
  • 15 minutes

It is an easy to use tool, which is a good thing; you don’t want a tool that is supposed to help you relax be hard to use. You just click on the time you have to relax and a little pop up with the suggestion appears.

Try it out the next time one of your nurses looks a little stressed and let us know how it works.

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Resources for retaining your nurses with humor

16355566 Resources for retaining your nurses with humorWhen you are a nurse unit manager you know that the ability to retain the nurses you have goes a long way towards making your job easier. It is easier to maintain unit continuity and cohesiveness.

One key to nurse retention is the morale of your nurses. However, there are things about the morale of your unit you can control and things you can’t. Things like your budget, staff numbers and patient levels are unfortunately things that you are responsible for, but don’t have complete control over, which of course is a stressful situation to be in.

The key is to not let the things you don’t have control over negatively affect the things you do, like the patient care your nurses deliver, the experience patients’ families have and of course your staffs morale. And one of the  best ways to improve all three of those areas is through humor; both having a good sense of humor yourself and promoting it and cultivating a culture of it in your staff.

Here are some great resources for helping you encourage laughter in your unit.

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