Hospitals aim to please patients
Short but sweet post. Here’s an article I discovered in my local newspaper here in Omaha, Nebraska.
It’s nice to know that hospitals are constantly trying to keep up with patient comments and requests relating to their past experiences. This gives the facilities a better idea of what is expected of them from a patient point of view. I have a little experience in the field of customer satisfaction. I was once a research consultant for a local survey company. My duty was to call past patients of hospitals all across the country and ask them about their stay, attitudes towards those who cared for them and so on. To my surprise, many were positive, but sprinkled in were a few horror stories. Hopefully hospitals take to heart the data that was collected and use it to their advantage.
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