Improve the travel nurse experience at your hospital with two simple questions
We recently discussed how important it is to have a travel nurse friendly hospital and how an anti-travel nurse culture gets started. Now we are going to discuss one of the easiest ways to improve the experience for travelers at your hospital, whether it is a already a good one you want to make better or a bad one that needs improved.
Instituting a simple two question exit interview with the travelers you work with based on Net Promoter Score (NPS) system is a great way to gauge the experience travelers have in your hospital.
Using this system you ask two questions:
- On a scale of one to ten, how likely are you to recommend this hospital to a fellow travel nurse?
- Why did you give that score?
The beauty of the NPS system is its simplicity. Think of it like a pain chart. Anything above 8 are considered Promoters, anything below 7 is considered a Detractor and 7 and 8 are neutral.
You obviously want all of them to be Promoters, but the real value is in the why. By evaluating the why answers you will be able to see trends and make improvements in the traveler culture at your hospital.
You can do this either in person, on the phone or automated through email, but how you do it is not nearly as important as what you do the information once you have it.
You can learn a lot more about NPS here: NetPromoter.com
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Great post! Although I think the NPS score is great, it has so faults. We believe there is a better way to collect this data. In a couple of weeks – our new product – Hively – will be out and demostrate what I mean.
The NPS works because of its simplicity. No interrogations needed!