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3 Great Articles for Nurse Managers: 10-29-2010

By Jeff on Oct 30, 2010 in Hospital Staffing, Nursing Staff Management

In this edition of 3 Great Articles for Nurse Managers we look at improvements. Improvements in you as a manager, your teams processes and your patient hand-offs.

Top 10 Traits of an Effective Nurse Manager

If you want to be a better nurse manager then makes sure you check out these characteristics of an effective nurse manager collected by asking nurses themselves what makes their bosses great.

Is it necessary for my facility to have a process improvement team before it will see significant beneficial results in my facility’s quality improvement processes?

This article gives clear advice on why using teams of front-line nurses to improve your hospitals processes instead of relying management to come up with them.

Joint Commission works with hospitals to improve patient hand-offs
Some of the nation’s leading hospitals are working with the Joint Commission Center for Transforming Healthcare to develop innovative way to eliminate provider miscommunication during patient turnovers (these miscommunications are responsible for about 80% of serious medical errors). See what you and your hospital can start doing now.

What can you learn about the patient experience from dolls?

By Jeff on Oct 31, 2009 in Featured, Patient Experience

A lot apparently.

In an article about the patient experience from HealthLeaders Media, Gar Crispell, general manager for American Girl, talked about the ways that the American Girl Doll Hospital works to provide a great patient experience for the dolls that visit it and their owners. One thing that the article mentions is their consistency and how they strive to delight with each interaction. If you want to see what that kind of patient experience brings just go to YouTube and look at all the “American Girl Doll back from the hospital videos” are out there. These are little girls who love their dolls and take the time to film and upload a video about it when they get them back.

Here is a video of a little girl as she gets one of her dolls back from the hospital. Imagine if your patients and their family’s got that excited about their stay with you.

And here is a blog post from the mom of a little girl whose doll visited the American Girl Doll Hospital, read it and the comments and you will see what their focus on patient experience can do.

The people at the American Girl Doll Hospital are able to do this without knowing a lot about their patients. But as nurses and nurse managers who have the ability to talk to and learn about your patients your job should be much easier. Great patient experience only comes from one place. The hospital staff and most often those on the front line of providing that experience are nurses. And the happier the nurses the better the patient experience. So as a nurse manager what are you doing to help make your nurses happy and teach them to pass that on to your hospital’s patients?

Gel (Good Experience Live) Conference Promotes the Patient Experience

By Jeff on Oct 10, 2009 in Featured, Hospital Staffing, Patient Experience

I posted about this over at TravelNursingBlogs.com too, but thought it would also be worth mentioning here too.

The Gel (Good Experience Live) Conference is on Thursday, October 22, 2009 (and optional 2nd day: Fri, Oct 23) in New York City. It brings experts on the patient experience together to put on a series of talks on the patient experience, focusing especially on:

Who’s improving it?
How are they improving it?
What approaches are being taken in various healthcare disciplines?

This is the conference’s seventh year. It looks like a great list of speakers will be there, so if you’re in the New York City area you should check it out.

Here is a video made available from last years conference.

Bridget Duffy at Gel 2008 from Gel Conference on Vimeo.