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Testimonials Cindy Ganung, MS RN Working with Medical Solutions has been a terrific experience. Not interested in using a new staffing agency to help me with my vacancies I reluctantly agreed to work with Medical Solutions for a hard to fill vacancy in our brand new Cardiac Cath Lab. Having worked with a number of agencies I expected to experience more of the same ‘acceptable’ results. Instead I received the most outstanding customer-focused experience I have ever had. My staffing request was given not only immediate attention but handled in a most efficient and professional manner with extreme attention to every last detail. Needless to say the challenge to fill this critical staffing need was met head on by my client manager, Jacob (Jake) Hammans. Skeptical as to whether I could expect the same service for future staffing needs I decided to give Jake the next staffing challenge which proved to be another terrific experience and great match for the department. The follow up on every inquiry and every candidate placed in our facility has surpassed my expectations. I have worked in hospital recruitment for 13 years and worked with many top agencies where I thought I was receiving good service. If I hadn’t given Medical Solutions the chance to work with me I would have missed the opportunity to work a truly customer-focused agency. Instead of listing my staffing needs with several agencies like I had done in the past and getting what I call mediocre responses with candidates that don’t exactly match my needs I contact Jake who I am confident will handle my request in a consistently efficient manner. And although Jake is my primary contact in his absence my needs have been handled in the same professional and efficient manner. If you are looking to work with a staffing agency that you can count on to handle your staffing needs as if it was their own crisis I would highly recommend Medical Solutions. The personalized service I have encountered has been above and beyond what I would have expected. I have been met with the same level of commitment, efficiency, and professionalism today as I was with my first request. It is reassuring to know I can count on Jake and Medical Solutions to treat my staffing needs with such priority and efficiency. It has been a pleasure to work with such a customer-focused agency. Nicole D. Nardi Director, Physician Relations and Retention Why do you like working with Medical Solutions? My basic expectation is that the agency nursing staff provided will be competent, professional and caring - that has been delivered. What I didn't count on was the high level of customer service. Darrel has gone above and beyond in that regard. He has been attentive to our agency needs without being overbearing and has been a delight to get to know! What makes them better than other companies? Simply stated - results. When an organization has exhausted other internal measures for staffing and has a need for agency nursing support - the need is general urgent. Our Emergency Department has received qualified, compassionate staff from Medical Solutions in timely fashion without difficulty. Please provide a detailed situation where Medical Solutions went above and beyond your expectations? Early on in our professional relationship, Darrel and his team made it a point to visit our facility and community to get a better perspective on just how Medical Solutions could meet our staffing needs…..with the right people! Alenda Harvey Staffing Supervisor Why do you like working with Medical Solutions? Working with Medical Solutions is always great. When we are in need we get results. The representative I work with is always pleasant and gets the job done. What makes them better than other companies? The Nurse staff that come to our facility are pleasant, appreciative and easy to schedule. Medical Solutions/Darrel will check with me on a routine basis to make sure we are doing okay and if there is anything he can do to help us out. Knowing that there is a friendly voice that cares on the other line is a great plus for our facility as well. It is also nice that when the billing comes in to the accounting department that it is accurate and there is no double check. Thanks for being a great Company. Please provide a detailed situation where Medical Solutions went above and beyond your expectations? Our ICU department was in need of a few RN's for the NOC Shift. Darrel was making his routine calls to see how we were doing and found out about our need. We still needed approval by Management, Darrel was already there. By the time I was approved I had 3 profiles on my desk to send to ICU Manager for interview. The rest of the process went with out a hitch. The Nurses arrived and we had a few problems and Darrel again was there. All problems were resolved and without the help from him and the availability of our facility to Medical Solutions staff the nurses would have been sent home early. Thanks for the great approach and help you always give!!!! Fran Whelan Project Coordinator/ Traveler Program Why do you like working with Medical Solutions? Since we started a contract back in mid 2007, Medical Solutions has worked like gang-busters in getting us travelers for Lovelace Medical Center in Albuquerque, NM. They continue to fill 20-25% of our needs. They stay in contact on a daily basis and I consider them as one of my major vendors. Personally, I couldn't have asked for a better Client Manager than Jay Preister! Since day one, he was on the case filling my needs as best as possible. He calls and emails on a daily basis with new profiles or asking for updates. He is friendly, personal, and quite professional. He has excellent customer service. skills. He is a definite asset to your organization (and, no, he didn't pay me to say it!). What makes them better than other companies? Medical Solutions is a very ethical and responsible company! They have great prices and I have no problems with their invoices. When there are rare incidences of a dissatisfied traveler or we are not happy with a staff person, they rectify the situation as soon and as best as possible. 90% of the applicants sent are well-qualified and well-liked when they work at our facility. That is evidenced by the number of MS travelers we have renewed for extension contracts. Please provide a detailed situation where Medical Solutions went above and beyond your expectations? I'm not sure if I can specify one particular incident. What I can tell you is that when Medical Solutions got the contract with LMC, they immediately filled many needs and replaced another agency that had the majority of our business but that was being phased out. So, instead of being in a real crisis, Medical Solutions helped fill that gap and make the transition as smooth as possible for us. |
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