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How to Choose the Right MSP for Your Facility

The number of staffing agencies offering managed service provider programs has exploded in recent years. With so many options, finding the right staffing partner can be a daunting task for hospital administrators. To help you get started, here are the top 5 tips on how to choose the right MSP for your hospital:

  1. Expertise: You’ll want an MSP that offers clinical expertise. An MSP with experienced healthcare professionals on staff can get involved in your facility’s hiring process, and ultimately find ideal candidates for you based on your facility’s technical requirements and cultural values. Better job matches translate to higher fill rates, completion rates, and lower turnover. It also creates opportunities to convert proven temporary staff to permanent employees.


  1. Dependability: When evaluating an MSP program, it’s important to ask for references. Whom have they worked with before and for how long? An MSP’s client retention rate speaks volumes in terms of dependability. Find out which healthcare organizations, if any, have terminated their agreements with your potential MSP and why. In terms of risk management, you should ask to see the results of their independent audits from the last three years to better understand their processes for safeguarding your facility’s compliance.


  1. Customer Experience: Your MSP’s primary goal is to fill your open jobs. With that in mind, you should know how long your potential MSP team will hold on to a job requisition before they release it to their vendor panel. Depending on their answers, you can determine whether the MSP is just trying to sell you their vendor management system or if they want to build a partnership with you. A true staffing partner will immediately release your open positions to its vendor panel so your needs are met on your timeline, not theirs.


  1. Technology: Does the MSP program you’re considering offer a technology system with round-the-clock access to your facility’s staffing activity? You’ll also want to clarify whether the software requires your staff to enter data, upload files, and monitor expiring credentials. Further, does it offer customized reporting? If you decide to use their technology platform, how much training is involved? Find out who will provide technical support should you need it.


  1. Sub-vendor Relationships: An MSP relies on its vendor panel or network of staffing agencies to help fill your staffing needs. Since Travel Nurses are in high demand, they tend to have multiple job offers from different facilities at any given time. Consequently, it is crucial to ask potential MSPs about their fees and submission processes. These factors can impact a sub-vendor’s willingness to submit their best candidates for your positions.


Medical Solutions Plus can help protect your facility’s bottom line and improve your ability to provide quality patient care. Learn how at www.staffyourhospital.com/MSP.


Elena Barker

Elena Barker is a professional writer for Medical Solutions, one of the nation's largest travel nurse staffing companies. Elena specializes in writing about the healthcare staffing industry.

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