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Raising the Bar: MSP as a Quality Assurance Tool

When it comes to ensuring your contingent nursing staff meets all regulatory and compliance standards, it pays to be proactive.

Fortunately, Medical Solutions Plus has you covered. When you partner with our MSP, you can remain efficient and confident knowing that our Quality Assurance Team is reviewing your nursing candidates’ credentials for you. So, you’ll never have to wonder if your temporary staff is certified, you’ll know.

Meet Stephanie K.  As a Quality Assurance Specialist at Medical Solutions Plus, she’ll be the first to tell you that details matter.

Q. So, what does a Quality Assurance Specialist do?

A. We audit all Traveler files to ensure our Travel Nurses are in compliance with a multitude of regulations at the federal, state, and local levels.

Q. Why is this job important? How does quality assurance fit into a healthcare organization’s workforce strategy?

A. Believe it or not, we’ve had candidates falsify their paperwork before. So, our work helps protect a hospital’s reputation and reduces their risk in hiring temporary staff. Our Hospital Clients only see Travel Nurses who have successfully passed our screening process.

Q. Can you describe a time when you found an error during a routine Traveler audit?

A. We once discovered a Travel Nurse who had falsified her social security card — it turned out she had charges pending against her. Another individual stole a former co-worker’s BLS card and tried to pass it off as her own. We knew something didn’t add up when the signature and the printed name on the card weren’t the same. No one loves dealing with these situations, but it just proves that audits are needed for a reason.

Q. What is your approach to ensure that files are complete and error-free?

A. [As a department,] this is our main goal. We are consistent in following a set of protocols, which are even more strict than The Joint Commission’s standards. If a Traveler doesn’t meet our standards, we won’t even pass their resume on to the hospital.

Personally, I can be overly picky when it comes to dates. When I see a blurry copy of a document, especially around critical dates, I push back for a cleaner-looking document. I don’t want anyone at the hospital to struggle to read or guess when a Traveler’s BLS certification is set to expire.

Q. How are our quality assurance measures different from the industry’s standard protocols?

A. We go to great lengths to ensure a candidate is qualified with our two-step auditing process. Additionally, we are always reviewing best practices for background screening and CDC guidelines to stay on the leading edge.

Q. What’s a common misconception about your work?

A. Most people assume this job’s routine never changes, but I learn something different every day.

Q. What do you like best about your job?

A. I want our Travelers’ files to be perfect, so I love the challenge this job presents. I’m also lucky to work with some of the best people in the industry. We’re all passionate about our work because we see the big picture — these healthcare professionals could one day provide care to our loved ones.

You can learn more about Medical Solutions’ multi-point screening process here.


Elena Barker

Elena Barker is a content copywriter for Medical Solutions, one of the nation's largest Travel Nurse staffing companies. Elena develops and edits content for Healthcare Staffing Blog which covers healthcare staffing industry news and trends.

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