What can you learn about the patient experience from dolls?

A lot apparently.

In an article about the patient experience from HealthLeaders Media, Gar Crispell, general manager for American Girl, talked about the ways that the American Girl Doll Hospital works to provide a great patient experience for the dolls that visit it and their owners. One thing that the article mentions is their consistency and how they strive to delight with each interaction. If you want to see what that kind of patient experience brings just go to YouTube and look at all the “American Girl Doll back from the hospital videos” are out there. These are little girls who love their dolls and take the time to film and upload a video about it when they get them back.

Can special talents of your nurses improve patient care?

I came across an article on HealthLeadersMedia.com the other day about nurses at Arundel Medical Center using their artistic touch to liven up patients rooms that were undergoing renovations, by painting uplifting scenes on the windows that were covered top protect patients from viewing the bright lights from the welders. Staff, patients and visitors all said …

Improve your nursing staff morale

As you know, a simple thank you can actually raise the morale among your nurses and help keep their energy and enthusiasm up through their shift. Unfortunately, it is easy to forget such fundamental practices when your lives and schedule as nursing and staffing managers are so busy. But simple acts of kindness and and appreciation, …

Refreshing nursing skills?

A post and comment thread on a great blog over at the HCA West Florida Recruitment Blog  brought up the point about nurses returning to the profession due to the economic recession after time away and their need to take part in “Back to Nursing” type programs to refresh their skills.  Here are some other nursing …

How do you orient travel nurses?

One of the big concerns of nurse managers and hospital staffing managers is the length of time it takes to truly orient a new travel nurse into their hospital and unit. This is an understandable concern, if you consider you only have a temporary nurse for basically three months at your unit and if they are …